FREQUENTLY ASKED QUESTIONS

When will I receive my package?

Shipping times typically range from 5 to 25 days, depending on your location and how quickly your local customs processes the package. Once your order is shipped, you'll receive a tracking number to follow its journey in real-time. For more details, please visit our Shipping Policy.

Do you ship to my country?

If your country appears as an option during checkout while entering your shipping address, then yes—we ship to you. We’re constantly expanding our delivery network, so if your country isn’t listed yet, check back soon!

Where are you based?

Our headquarters are located in Tbilisi, Georgia. We have  warehouses across Europe, Asia, and North America to ensure faster and more efficient delivery to our global customers.

I'm an influencer—do you offer sponsorships?

Absolutely. We offer sponsorships and brand collaborations based on content quality, audience engagement, and overall fit with our brand. If you’re interested, reach out—we’d love to hear about your platform and discuss how we can work together.

I want a refund.

Start by checking our Return Policy to see if your item is eligible. If it is, simply contact us and we’ll walk you through the refund process step by step.

Will I receive the same product I see in the picture?

Yes—you’ll receive the exact product shown. We use professional images and videos to reflect the item’s appearance and performance accurately. Product dimensions and details are also provided under the "Additional Information" section on each product page.

Still have questions?

We’re here to help. You can reach out to us directly through our live chat on the website for quick assistance. Prefer social media? Feel free to message us anytime on Facebook, Instagram, or TikTok—our team’s active and ready to assist you.

CONTACT US FOR ANY QUESTIONS